As soon as your chart is despatched we send a confirmation email with a tracking number and a link to the carrier.
If the email has not arrived
Check the spam folder first — order confirmations often land there. If it is not there either, send us the email address you ordered with and we will look it up and resend it.
If the tracking has not moved
Carriers often scan a parcel only once it reaches the first sorting hub, so a new tracking number can sit still for a day. If nothing has changed after three working days, tell us and we will chase it.
Write to [YOUR SUPPORT EMAIL] with your order number and we will take it from there.