You have 30 days from the day your order arrives to change your mind, for any reason at all. That is longer than the 14 days the Consumer Contracts Regulations 2013 require of us, and you do not have to give a reason.
How to return something
Email [YOUR SUPPORT EMAIL] with your order number and tell us you would like to return it. We will reply with the return address and confirm the next steps. Please do not send anything back before you have heard from us.
Condition
The chart should come back unused and in a resaleable state, in its slipcase. You are welcome to have opened it and looked at it — that is how you decide whether you want it. You are responsible for its condition until it reaches us, so please pack it as it arrived.
Who pays the postage
If you are returning it because you changed your mind, you pay the return postage. If it arrived faulty, damaged or we sent the wrong thing, we pay — and we will send you a prepaid label.
Your refund
We refund to the original payment method within 14 days of receiving the item back, including the standard delivery charge you originally paid, if any. [CONFIRM: WHETHER YOU ABSORB RETURN POSTAGE INSTEAD.]
If it is faulty
Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of delivery for a full refund. After that we will repair or replace it. None of this affects your statutory rights.
[THIS POLICY NEEDS A FINAL READ BY YOU BEFORE LAUNCH.]